Technical Support and Maintainace
Because we are used to long term relationships with our clients, Alfa Software strives to assure quality services:
through a modern and powerful technical support center and
Post-implementation services through our team of ERP consultants.
The manner in which customers can get help to fully exploit the capabilities of the ASiS integrated system are:
Free phone advice on new business process approach using the system at any of the phone numbers: Zalău-0260/612.777, Cluj-Napoca-0264/433.636;
Technical assistance for the installation of new ASiS versions;
Technical support provided by our ERP consultants at the customer headquarters, when there is a customer request;
REMOTE CONTROL assistance provided by our ERP consultants through the web-based online support system;
Direct access to the Customer Support Application. Through this system, based on a password, customers can enter complaints (assistance, development or services type) and to monitor the time limits given by our personnel to solve their requests;
Innovative tools to access the history of questions per customer or globally and filtering options by keywords;
Newsletter information on developments and changes in the ASiS system;
Access from the site to the Alfa Software wikipedia.