The concept of “experience” in the hotel industry has significantly evolved over the past 5-10 years, reflecting both demographic and technology changes in that period. For hotel owners, the clear mission is to offer an incomparable experience to every guest. But to do this, hotel owners need to know their guests very well. The more they gather information about them, the better they understand their guests and can meet their expectations. Then armed with customer data – such as anniversaries, favorite rooms or wines, and others – hoteliers can personalize their services and thus offer unique experiences. The results are increasing customer satisfaction and gaining loyalty. Even the budget dedicated to accommodation costs will increase, because the services offered meet or exceed the expectations of the clients.
In the lines written below, you will see how IoT (Internet of Things) creates individualized experiences for guests as well as some tips for implementing technology in hotels, hostels and other accommodations.